Terms of Service
The following Terms and Conditions document is a legal agreement between ALIEF BRAND, and “the Client” for the purposes of graphic design, website design or development. These Terms and Conditions set forth the provisions under which the Client may use the services supplied.
2. Acceptance of Work
Quotations are valid for 30 days from the date of issue.
When the Client places an order to purchase a website or website updates from the Developer/Designer or/and any graphic-related work, the order represents an offer to the Developer/Designer to create the website or website updates and/or creative a design. The client’s written confirmation in an email, letter, or signature signed within the quotation agreement contract, is all evidence of entering a contract prior to invoicing. The invoice equals acceptance by the Developer/Designer (or third-party supplier) of the Client’s offer to purchase services from the Developer and this acceptance of work is a valid contract between the Client and Developer regardless of whether the Client receives the invoice.
Any other services on the order that have not been included in the quotation/invoice do not form part of the contract. The Client agrees to check that the details of the quotation/invoice are correct and should print and keep a copy for their records.
The Developer/Designer is liable to withdraw from the contract at any time prior to acceptance.
Additional work requested by the Client that is not specified in the agreed quotation or changes/updates are required after a phase of the project has been signed off by the client, is subject to an additional quotation/invoice by the Developer/Designer on receipt of specification. If the work is needed as part of an existing project, then this may affect the time scale and overall delivery time of the project.
If a functional specification and a set of testing criteria is included within the quotation, the Developer/Designer is responsible for fulfilling the testing criteria as the sole criteria for completion of the contract.
The Client agrees that the standard development platform is an agreeable platform for the development of the website and all acceptance testing will occur only on the standard development platform. The Client further agrees that any requests relating to hardware or software outside the standard development platform will be deemed additional work.
The Client agrees to provide any needed information and content required by the Developer in good time to enable the Developer to complete a design or website work as part of an agreed project.
The Client cannot terminate a contract unless they have made full payment up to the end of the current stage of the project.
3. Permission and Copyright
Copyright of the completed web designs, images, pages, code, and source files created by the Developer/Designer for the project shall be with the Client upon final payment only by prior written agreement. Without an agreement, ownership of designs and all code is with the Developer/Designer.
The Client agrees that the resale or distribution of the completed files is forbidden unless a prior written agreement is made between the Client and the Developer/Designer.
The Client hereby agrees that all media and content made available to the Developer/Designer for use in the project are either owned by the Client or used with the full permission of the original authors. The Client agrees to hold harmless, protect and defend the Developer from any claim or suit that may arise as a result of using the supplied media and content.
The Client agrees that the Developer/Designer may include development credits and links within any code the Developer designs, builds or amends. If the Developer/Designer designs a website for a Client, then the Client agrees that the Developer/Designer may include a development credit and link displayed on the Client’s website on the footer. If the Developer/Designer builds or amends a website for a Client, then the Client agrees that the Developer/Designer may include a development credit and link displayed on the Client’s web page, which may be within the code but not displayed on a web browser if requested by the Client.
The Client agrees that the Developer/Designer reserves the right to include any work done for the Client in a portfolio of work.
The Developer/Designer reserves the right to refuse to handle:
- Any media that is unlawful or inappropriate.
- Any media that contains a virus or hostile program.
- Any media that constitutes harassment, racism, violence, obscenity, harmful intent or spamming.
- Any media that constitutes a criminal offense, or infringes privacy or copyright.
5. Domain names and Hosting
The Developer/Designer can, at its own discretion, but is not obliged to, offer domain name registration and hosting via a third party service.
The Client agrees that registration of a domain name does not provide endorsement of the right to use the name. The Client is responsible for ensuring they have due title to the domain name. The Developer/Designer holds no liability and the Client hereby agrees to indemnify and hold harmless the Developer/Designer from any claim resulting from the Client’s registration of a domain name.
The domain name is registered in the Client’s own name, with the address and contact details of the Developer. The Client should be aware that a domain name is registered with a third party and as such the Client shall agree to fully abide by the terms and conditions set out by the third party for such services.
The Client agrees to take all legal responsibility for use of third-party domain name and hosting services and supply truthful details to the third-party services.
The Client agrees that information submitted for registration of domain names is then available to the general public via the Nominet Whois system. However, Clients who are using their website for non-trading purposes may ask the third-party registrar for their contact information not to be included in the Nominet Whois system.
The Client is liable to pay the Developer/Designer for any domain name registrations and the initial set-up of the hosting if included as part of the website build.
Any support relating to the domain name, hosting and email services is between the Client and the third party service.
Any other domain name and hosting services or costs not included by the Developer/Designer, including but not limited to further domain name registration fees, domain name transfer charges, yearly domain name renewals, hosting charges, yearly hosting renewals, hosting upgrades, extra disk space, bandwidth and any other related or hidden charges, are to be paid by the Client to the third party services.
The Client agrees to pay the domain name and hosting fees as soon as required by the third party. Any modifications needed to the domain name or hosting services are to be made between the Client and third party service.
The Client agrees that if at any time their contact details, including email address, change, it is their responsibility to contact the third party and update their contact details. Failure to do so may mean that renewal invoices for the domain name and hosting services are not received by the Client.
Payment for domain name and hosting services is to be made immediately on receipt of an invoice from the third party service. Failure to comply with the payment terms may result in the Client’s domain name becoming available to another party and/or the website and email services becoming unavailable.
The Client agrees to pass on FTP details and any other access details relating to their domain name and hosting account that the Developer/Designer requires to upload the website if required as part of a project.
The Developer/Designer reserves the right without notice to cancel, reject or refuse work with domain names or hosting services without reason for such rejection or refusal.
The Client agrees to be liable for their use of the domain name, hosting and email services with the third party and hereby agrees to indemnify and hold harmless the Developer/Designer from any claim resulting from the Client’s publication of material and use of the domain name, hosting and email services.
The Client agrees to take full responsibility for all usage of the domain name, hosting and email services and to fully abide by the terms and conditions set out by the third party for such services.
6A. Web related
The Client agrees that an HTML page built from a graphic design may not exactly match the original design because of the difference between the display in design software and the rendering of HTML code by the internet browser software. The Developer/Designer agrees to try to match the design as closely as is possible when building the code.
During a website project it is important that the Client communicates information to the Developer/Designer to achieve the required result.
All alterations are to be requested in writing either by email or postal mail by the Client. After the allocated time for alterations is used up, either in design or coding, the Developer/Designer reserves the right to advise the Client of such and send a separate quotation to the Client and to request payment for any further alterations. The Developer/Designer reserves the right to request payment be received for further alterations before continuing work. Upon completion of agreed design, the Client is asked to confirm in writing by email or postal mail that the design and the screen size is signed off as complete and agree that any further design alterations are chargeable.
If the Client requests design or content alterations to pages that have already been completed, new pages or different functionality other than that specified in the original quotation, the Developer/Designer reserves the right to quote separately for these alterations.
If optimised pages are included as part of the project, the Developer/Designer will optimise the Client’s web pages that already make up part of the project. Optimised pages is not creation of new pages. The optimisation of the web pages can include the meta tags, keywords, description, title, alt tags and text provided by the Client.
For web projects, the Developer/Designer offers a very basic SEO (search engine optimisation) set-up ONLY. As KP Kreative is not fully skilled in this area, an outsourced SEO specialist can be recommended.
The Developer/Designer endeavours to create pages that are accessible to search engines. However, the Developer gives no guarantee that the site will become listed with search engines.
If an error or issue with the design or code arises during the project, which does not allow the design or code to match the original specification, then the Client agrees that the Developer/Designer can apply a nearest available alternative solution.
The Developer/Designer at all times applies reasonable skill and care in provision of services.
On request, the Developer can create a copy of the website on one CD to be posted to the Client on project completion. A small charge will be made to cover the cost of this, unless quoted otherwise.
Once the project is completed, the Developer/Designer will upload the website to the Client’s live web address if included as part of a project.
After site completion, a Client or a third party of their choosing may wish to edit their website code themselves to make updates. However, the Client agrees that in so doing they assume full responsibility for any issues which occur as a result of changing the code themselves. If the Client or a third party of their choosing edits the website code and this results in functionality errors or the page displaying incorrectly, then the Developer/Designer reserves the right to quote for work to repair the website.
The Developer/Designer reserves the right to assign sub-contractors in whole or as part of a project if needed.
The Developer/Designer will keep a copy of the site and design source files when a website project is being worked on. However, the Client agrees that it is their responsibility to have regular backups made by themselves or the third party hosting services in case of a software or hardware failure at the third party hosting servers.
All communications between Developer/Designer and Client shall be by telephone, email, Skype or postal mail, except where agreed at the Developer/Designer’s discretion.
If a website project, the Developer/Designer will give a minimum estimate of 6-8 weeks for delivery of project regardless of the size of the web project even though delivery may be earlier than this.
If the project exceeds 10 weeks from start date or up to 2 weeks after the agreed length of the project, and the client is responsible for the delay, the Developer/Designer has the right to invoice for full payment, regardless if the job has been completed or not.
The Developer/Designer holds the rights and ownership of each Phase of the project until the amount has been paid for each part of the work.
6B Print material
It is the owners responsibility to check all content for print material, prior to going to print. The files will only be sent to print when approval has been received by email or letter as a notice of evidence. The designer cannot be held responsible for any errors to content if it has already been approved and granted to go to the printers as it is an irreversible procedure once the printers process the files.
7. Accessibility & Web Standards
The Developer/Designer tests sites and templates to ensure they comply with W3C CSS standards as they are at time of sale. Should updated W3C CSS guidelines be introduced after the site or templates were sold to the Client, the Developer/Designer reserves the right to quote separately for any additional work needed. If the Client uses WordPress, Joomla or other CMS systems that are not built by the Developer/Designer, the overall page may not meet W3C CSS standards.
The Developer/Designer shall make every effort to ensure sites are designed to be viewed by the majority of visitors. Sites are designed to work with the standard development platform, which includes recent versions of the main browsers, Internet Explorer (Latest version only) and Mozilla Firefox. The Client agrees that the Developer/Designer cannot guarantee correct functionality with all browser software across different operating systems.
The Client agrees that, following handover of files, any updated software versions of the browsers detailed in the standard development platform, including the browsers Internet Explorer and Mozilla Firefox, domain name set-up changes or hosting set-up changes thereafter may affect the functionality and display of their website. As such, the Developer reserves the right to quote for any work involved in changing the website design or website code for it to work with updated browser software, domain name or hosting changes.
The Client agrees that more advanced applications on a website page may require a newer browser version or plug-in.
8. GDPR Guidance
Your website will require a GDPR notice within the privacy notice page and potentially any contact forms collecting personal data. You will also need an SSL certificate. KP Kreative can only give advisories on what content should be added to your website to follow GDPR guidelines. As we do not have a legal expertise background, it is the responsibility of the website owner to follow the correct GDPR guidelines and seek the required advice from a third-party and add this content to their website themselves to avoid any penalties that could be imposed.
9. Payment Terms
Prices are subject to change without notice.
All quoted prices are exempt of VAT.
All invoices must be paid in full within 7 days of the invoice date (includes weekends), except where agreed at the Developer/Designer’s own discretion.
The Developer/Designer reserves the right to decline further work on a project if there are invoices outstanding with the Client after 7 days of supply.
The Developer/Designer reserves the right to remove its work for the Client from the Internet if payments are not received within the 7 days after project is complete.
If final payment is not received within the 7 days after completion of the project, the designer/developer has the right to add an additional 8% daily charge for every day beyond the 7 day window on to the outstanding balance.
If the project runs beyond 8 weeks and the hold-up of completion of the project is from the Client, the Client may be asked by the Developer/Designer to make another instalment from the outstanding balance prior to a final payment due to loss of earnings.
Any project that involves print material must be paid prior to print, to cover cost of print with external company.
10. Liability and Warranty Disclaimer
The Developer/Designer provides their website and the contents thereof on an ‘as is’ basis and makes no warranties with regard to the site and its contents, or fitness of services offered for a particular purpose. The Developer/Designer cannot guarantee the functionality or operations of their website or that it will be uninterrupted or error free, nor does it warrant that the contents are current, accurate or complete.
The Client agrees that the Developer/Designer is not liable for any bugs, performance issues or failure of their WordPress software as this open-source software distributed under the GPL (“GNU General Public License”) and is maintained and developed by a community of thousands of users and developers. Any bugs, performance issues or failure with the software will be directed to the Wordpress communtiy at https://wordpress.org/support/
The Developer/Designer endeavours to provide a website within given delivery time scales to the best of its ability. However, the Client agrees that the Developer is not liable for any claims, losses, costs incurred or compensation due to any failure to carry out services within a given delivery time scale.
The Client agrees that the Developer/Designer is not liable for any failure to carry out services for reasons beyond its control, including but not limited to acts of God, telecommunication problems, software failure, hardware failure, third party interference, Government, emergency on a major scale or any social disturbance of extreme nature such as industrial strike, riot, terrorism and war or any act or omission of any third party services.
The Developer/Designer is not liable for any consequences or financial losses such as, but not limited to, loss of business, profit, revenue, contract, data or potential savings, relating to services provided.
On handover of files from Developer/Designer to Client, the Client shall assume entire responsibility in ensuring that all files are functioning correctly before use.
Whilst every effort is made to make sure files are error free, the Developer/Designer cannot guarantee that the display or functionality of the web design or the website will be uninterrupted or error free. If, after handover of files, errors are found in code the Developer/Designer has created and the standard development platform, domain name set-up and hosting set-up are the same as when work began, then the Developer/Designer can correct these errors for the Client free of charge for a period of 3 months, after acceptance of the work. After the 3-month period, the Developer/Designer reserves the right to quote separately for any work involved in correcting an error.
If, after handover of files, errors are found in code the Developer/Designer has created and the standard development platform, or the domain name set-up or hosting set-up have been changed, the Developer/Designer can correct errors and reserves the right to quote separately for any additional work needed as a result of changes to the browser software, domain name set-up or hosting set-up.
Should the Client go into compulsory or involuntary liquidation or cannot pay its debts in the normal course of business, the Developer/Designer reserves the right to cancel forthwith any projects and invoice the Client for any work completed.
The Developer/Designer shall have no liability to the Client or any third parties for any damages, including but not limited to claims, losses, lost profits, lost savings, or other incidental, consequential, or special damages arising out of the operation of or inability to operate these web pages or website, even if the Developer/Designer has been advised of the possibility of such damages.
There are sometimes laws and taxes that affect Internet e-commerce. The Client agrees that it is their responsibility to comply with such laws and will hold harmless, protect, and defend the Developer/Designer and its subcontractors from any claim, suit, penalty, tax, or tariff arising from the Client’s exercise of Internet e-commerce.
The Developer/Designer may from time to time recommend to the Client that updates are needed to their site, including but not limited to new legislation compliance, software compatibility and web standards. The Developer reserves the right to quote for any updates as separate work. The Client agrees that the Developer/Designer is not liable for any failure to inform or implement these updates to their site. The Client agrees that it shall defend, indemnify, save and hold the Developer/Designer harmless from any and all demands, liabilities, costs, losses and claims arising from omission to inform or implement these updates.
The Client agrees to use all Developer/Designer services and facilities at their own risk and agrees to defend, indemnify, save and hold the Developer/Designer harmless from any and all demands, liabilities, costs, losses and claims, including but not limited to legal fees against the Developer/Designer or its associates that may arise directly or indirectly from any service provided or agreed to be provided or any product or service sold by the Client or its third parties.
The Client agrees that this indemnification extends to all aspects of the project, including but not limited to website content and choice of domain name.
The Client also agrees to indemnify, hold harmless and defend, the Developer/Designer against any liabilities arising out of injury to property or person caused by any any product or service sold by the Client or any service provided or agreed to be provided or by third parties, including but not limited to infringement of proprietary rights, misinformation, infringement of copyright, delivery of defective services or products that are harmful to any company, person, business, or organisation.
The Developer/Designer and any third party associates agree that, unless directed by the Client, it will not at any time during or after the term of this agreement disclose any confidential information. The Client agrees that it will not convey any confidential information about the Developer/Designer to another party, unless directed by the Developer/Designer.
The Developer/Designer and any third party associates shall use information provided by the Client in relation to this agreement in accordance with the Data Protection Act 1998. This infomation will also be used to identify the Client in communications with them and to contact the Client from time to time to offer them services or products that may be of interest to or benefit the Client.
The Developer/Designer reserves the right to terminate a project with a Client at any time without prior notification if it finds the Client in breach of these Terms and Conditions. The Developer shall be the sole arbiter in deciding what constitutes a breach. No refunds will be given in such a situation.
Where one or more terms of this contract are held to be void or unenforceable for whatever reason, any other terms of the contract not so held will remain valid and enforceable at law.
By accepting a quotation or making a payment of invoice to use the services supplied, the Client acknowledges to have read, understand, and accept the Terms and Conditions of this Agreement, and agrees to be legally binding by these Terms and Conditions.
The Developer reserves the right to alter these Terms and Conditions at any time without prior notice.